Yes! We offer a 90-day, no-questions-asked, money-back guarantee.

No. While our standard pricing is based on a one year commitment , month-to-month arrangements are available.

Your data is kept in two Tier 1 data centers, each physically separate from each other. (see technical solution)

Our contract includes a strong Service Level Agreement which clearly defines performance standards and provides credit reimbursement if the guaranteed service level outlined in the agreement is not met.

Yes.

Yes. One advantage to onsite setup is that the backup will be fully functioning before the technician leaves.

Call our order line now to have us get you online and backed up right away! Or, request a price quote online.

Those solutions are designed to backup PCs and don't need the level of guarantees or support that business critical data residing on servers does.

We have two data centers located in Texas and New Jersey. Data is synchronized between them so that you have redundancy in two physically separate locations over 1,000 miles apart.

No. We don't require contracts lengthy service agreements, but we discount our price for contract clients. We offer a one, two, and three year service agreement, with the lowest prices for the longer terms.

Tape backups present several major risks. First, even when all indicators point to successful backups, the restores fail. Secondly, most companies using tape systems don't employ a secondary fail-safe system. Our system has redundancy built in.

Mirrored hardware is designed to protects data from a hardware failure. Most data loss is due to data corruption or user error where mirrored equipment offers no protection because corrupt data gets instantly written to the mirror equipment.

The small and medium-sized businesses that take advantage of DPS’ automated on line backup, tend to have more frequent back up, larger amounts of data to store, and specific recovery needs that are different from end users.

Because the initial backup requires transmission of all your server’s data, the onsite technician will load your data onto a portable device for immediate delivery to the local data center.

After the initial load, our proprietary technology transmits only the changed portions of changed files during each backup session. The length of the download depends on the size of your backup, speed of your Internet connection, and amount of changed data. Our average client backs up in less than 30 minutes per night.

We utilize two main security protocols to secure your data. First we offer password protections to authorized users. Second, your data is encrypted prior to transmission and then stored in an encrypted state in our data centers.

DPS’ data backup includes compression, encryption, and data transport. Uploading data to an FTP site is only a transmission process.

It’s recommended for most users to backup each night when the office is closed. If you would like more frequent backups, please call our sales team to discuss your needs

Yes. Our backup agents have the ability to backup all necessary information to perform a complete, full restore on all supported platforms.

Yes! Open files, as well as Exchange mail server, and your server’s “system state” (settings of critical system related components – extremely useful in restoring your server after a crash) are all backed up.

While our solution offers the ability to completely backup and restore all supported platforms, some clients back up only some or all data files. One limitation to only backing up data files is the limited restore capabilities associated with that. Please speak to one of our technical experts for a personalized analysis of your data.

A single LAN administrator can configure backups and perform instant restores for all computers even at remote sites. Thus, your entire organization's backups can be remotely managed from any Windows machine (firewall/VPN permitting). Please speak with our technical experts if you need help with setup.

While the corrupt files do get backed up and stored on in our data vaults, a backlog of prior data stores will let you go back and restore files from the last uncorrupted data files. We recommend keeping a 30 day history to work from.

If a transmission is interrupted in the middle of a backup, the DPS software will continue to retry until a connection can be re-established, then continue the backup where it was interrupted.

We currently support all versions of Microsoft’s Windows Server (NT, 2000, 2003, Small Business Server) as well as Windows XP.

Not natively, but often they can be backed up via networked-mapped drives from a Windows or Linux-based computer.

Depending upon the size of data restore needed we’ll either deliver it electronically (via email or FTP) or make sure it is physically delivered to your location.

YES! If you choose to backup the System State, our software will restore all applicable System State and Active Directory information.

Yes.

Online data restore is free. If you require us to generate physical media and deliver it or deliver and install,, there may be additional charges. Please contact us for details.

Technical support via the phone is free. There may be additional charges for onsite support

Emergency technical support is always available. Routine support calls are handled during regular operating hours (8:00 a.m. to 6:00 p.m. Eastern time).

DPS support does not work like most companies. The technician assigned to install your service is responsible for making sure that client's issues are addressed promptly.